First Read Refund Policy and Terms
The First Read is currently unavailable to residents of New York, New Jersey, and Rhode Island. That is on us, not on you. Join the waitlist and I will tell you if that changes in your state.
Who you are buying from
The First Read is sold by Yupi LLC, doing business as Yupi Health, a limited liability company formed in Washington State. In these Terms, "we" and "Yupi" mean Yupi LLC. Franko is the Functional Diagnostic Nutrition Practitioner who reviews your results.
What the First Read is
The First Read is a functional and nutritional mineral screening, not medical care, diagnosis, or treatment. Your hair sample is analyzed by Trace Elements, an independent laboratory that specializes in hair tissue mineral analysis. The laboratory result numbers come from Trace Elements. Yupi does not run the test. Franko reviews the results with you through a Functional Diagnostic Nutrition lens and gives you recommendations you decide whether to act on. Franko is a Functional Diagnostic Nutrition Practitioner, not a licensed medical practitioner, and nothing in your First Read replaces care from your physician. Keep working with your primary care provider for any medical concern.
Recommendations and supplements
Franko does not tell you to take anything. He may share a list of supplements that may help and explain what each one could do. This is general information about what these supplements are commonly used for. You decide whether to use any of it, and you can ignore it. Franko does not prescribe.
If Franko shares a link to buy a supplement, he may earn a commission if you buy through that link. You can buy anywhere you like, and nothing in your First Read depends on where you buy.
If you buy through Franko's Fullscript store, Franko gives you a 15% discount.
Talk with your primary care provider
Before you make dietary or supplement changes, talk with your primary care provider.
No guarantee of results
Each person is different, and we cannot guarantee how you will respond to any food, habit, or supplement.
Your decisions
The information and recommendations Franko gives you are educational. You can try them, do your own research, or ignore them. The decision is yours. To the extent the law allows, Yupi LLC is not responsible for the decisions you make about the educational information you receive.
Insurance
We do not use any health insurance for the First Read. We do not bill insurance.
Your information
After your order, you fill out the two forms in your Biocanic account. They ask for your name and contact details, your address, your health history and symptoms, and your answers to a questionnaire. The two forms take about 30 to 45 minutes in total, and you do not have to fill them out all at once. You can fill them out from the moment they are assigned to you. Please fill them out as soon as you can. Franko reviews your results after both forms are complete. If a form is still missing after we have reminded you, we email you that your read is paused for now until the forms are complete. We share your information only where it has to go for the First Read to happen:
Your hair sample and the information the laboratory needs go to Trace Elements so it can run the test.
Your intake answers and results are kept in a portal run by Biocanic. Biocanic states on its website that it is HIPAA compliant and that it will not sell your personal data.
We use GoHighLevel to manage your account and send you email. Biocanic, which provides our GoHighLevel account, has confirmed to us in writing that the account is on the HIPAA compliant version of GoHighLevel.
Stripe takes your card number, security code, and ZIP code. We do not share your card details with anyone else. Your address is collected in the order form.
Franko sees your information to do your review. We do not sell your information, including your email address.
We keep your First Read information until you ask us to delete it, or for 3 years after your First Read is complete, whichever comes first. To ask, email [email protected]. Once your First Read is complete, we will delete your information within 14 business days of your request, except records we must keep for payment, tax, dispute or legal reasons. If your First Read is still in progress, deleting your records means we can no longer complete it, so we will wait until it is complete and then delete your information. Trace Elements and Stripe, which takes your card payment, may keep their own copies under their own rules. Our Privacy Policy lists how long we keep each kind of record.
Our Privacy Policy and the site Terms of Use also apply to your information. If they differ from this page, this page controls for the First Read.
One-time purchase
The First Read is a one-time purchase of $299. It is not a subscription. There is no recurring or automatic charge.
Before you mail your hair sample
You may cancel for any reason and receive a full refund of $299. To cancel, email [email protected]. Your refund goes back to your original payment method. We issue your refund within 24 hours of your cancellation. After we issue it, Strip sends it to your bank, and the credit can take up to 14 business days to show on your statement. Your bank controls the last step, so the exact timing depends on your bank.
If you change your mind about these Terms, email [email protected] before you mail your sample, and you will receive a full refund.
Once you mail your hair sample
Your purchase is final and is no longer refundable. The cutoff is the moment you place your sample in the mail.
If you do not mail your hair sample within 60 days
Your order is cancelled if you have not mailed your hair sample within 60 days of your order date. When we cancel it, we refund the full $299 to your original payment method. We issue the refund within 24 hours of the cancellation and let you know when it is done. As with any refund, Stripe sends it to your bank, and the credit can take up to 14 business days to show on your statement. Your bank controls the last step, so the exact timing depends on your bank.
When you mail your hair sample, let us know the day you mail it by replying to the email we sent with your instructions. The date you tell us counts as your mailing date. Before we cancel your order, we email you reminders on a schedule that runs until shortly before day 60. The later reminders state the date of day 60, and we cancel your order after that date. You can reply to any reminder to tell us the day you mailed your sample. If you tell us, before we cancel your order, that you placed your sample in the mail on or before day 60, your order is not cancelled, even if the sample reaches the laboratory after day 60. If you still want the First Read after we cancel, you can place a new order.
If your sample cannot be processed
If the laboratory reports that your sample is insufficient or unusable, we will send you instructions to collect and mail a new sample at no additional charge. Re-collection does not reopen the refund window.
Saved card
The checkout may offer to save your card for future purchases. We do not use a saved card to charge you again. Your First Read is a one-time purchase. If you would rather not have your card saved, untick that box before you pay, or email [email protected] and we will ask Stripe to remove it.
Where the First Read is available
The First Read is currently available only to residents outside New York, New Jersey, and Rhode Island. If your primary residence is in one of those states, we cannot serve you. You are invited to join the waitlist, and we refund any payment you made in full.
Your primary residence
When you buy, you confirm that the address you entered is your primary residence. We check this against your order so we can be sure we are cleared to serve your state.
Your card is charged when you place your order, before we check your address.
If you enter New York, New Jersey, or Rhode Island as your state, we email you to confirm your address before we go further. The schedule, counted from your order: we send the first email when you order, a second email 2 days after your order, and a third email 5 days after your order. If we still have not heard from you 7 days after your order, we cancel your order and email you to tell you.
When we cancel an order this way, we refund the full $299 to your original payment method. We issue the refund within 24 hours of the cancellation and let you know when it is done. As with any refund, Stripe sends it to your bank, and the credit can take up to 14 business days to show on your statement. Your bank controls the last step, so the exact timing depends on your bank. If your address is confirmed later and you still want the First Read, you can place a new order.
Questions
Email [email protected] and you will get a straight answer.
Yupi Health provides Functional Diagnostic Nutrition coaching and educational information. It does not provide medical care, medical advice, diagnosis, or treatment, and it does not replace care from your physician. If you have a diagnosed condition, are pregnant, are breastfeeding, or take prescribed medication, speak with your licensed medical provider before making changes.
© 2026 Yupi LLC, doing business as Yupi Health. All rights reserved.
The First Read is a functional and nutritional mineral screening. It is not medical care, and it is not intended to diagnose, treat, cure, or prevent any disease.
You can cancel for a full refund before you mail your hair sample. Once it is in the mail, the sale is final. The details are in the Refund Policy and Terms.